All Systems Operational

About This Site

Welcome to the Rake system status page. We value transparency in our operations because Rake is relied on by thousands of teams for critical workspace collaboration and omnichannel messaging. Our status page is provided to document known issues and estimates to resolve those issues by our team.

Uptime over the past 90 days. View historical uptime.
Rake User App ? Operational
90 days ago
99.71 % uptime
Today
Rake Live Chat Widget ? Operational
90 days ago
99.71 % uptime
Today
Integrations ? Operational
90 days ago
99.97 % uptime
Today
Facebook Messenger Integration ? Operational
90 days ago
99.97 % uptime
Today
Twilio SMS ? Operational
90 days ago
99.97 % uptime
Today
Rake Console ? Operational
90 days ago
99.71 % uptime
Today
Rake Core Services and Workers ? Operational
90 days ago
100.0 % uptime
Today
Rake Core ? Operational
90 days ago
100.0 % uptime
Today
Login, Authentication, Permissions Service ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
Rake Admin Service ? Operational
90 days ago
100.0 % uptime
Today
Event Notifications Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Event Trigger Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Documentation Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Outbound Webhook Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Chat Widget Service ? Operational
90 days ago
100.0 % uptime
Today
Rake User App Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Statistics Service ? Operational
90 days ago
100.0 % uptime
Today
Rake User App Worker ? Operational
90 days ago
100.0 % uptime
Today
Rake Developers API Operational
90 days ago
99.71 % uptime
Today
3rd Party Services ? Operational
Google Cloud Platform Google App Engine ? Operational
Google Cloud Platform Google Compute Engine ? Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 22, 2021

No incidents reported today.

Apr 21, 2021

No incidents reported.

Apr 20, 2021
Workspace creation and messaging latency issues
Resolved - This incident has been resolved.
Apr 20, 19:49 CDT
Monitoring - A fix has been applied and we are testing and monitoring results.
Apr 20, 19:23 CDT
Investigating - We are investigating an issue on our core service mesh and database impacting new workspace activations as well as general message delivery latency. Dev ops team is actively researching.
Apr 20, 18:40 CDT
Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
Chat widget service - temporary unscheduled maintenance
Resolved - This incident has been resolved.
Apr 12, 20:15 CDT
Monitoring - Services fully restored.
Apr 12, 16:05 CDT
Update - We are continuing to work on a fix for this issue.
Apr 12, 15:48 CDT
Identified - We are experiencing unexpected queuing issues from the Rake chat widget service, we are temporarily taking the service offline while we reset the service. Will update this incident in 15 minutes.
Apr 12, 14:43 CDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

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