Monitoring - We continue to work with Google to resolve the warning message impacting Rake users on Chrome-based browsers. In addition to the work with Google, we are also applying a security patch to our storage services to prevent browser alerts of this kind in the future.

Future updates on this incident will be posted when Google completes the review and the browser warning is removed, and when we release the updated storage service security patch.
May 13, 17:21 CDT
Update - We are continuing to work on a fix for this issue.
May 12, 20:57 CDT
Update - We have re-enabled the Rake chat widget service, for the very short term we are temporarily removing support for custom logos/images on the widget surface and have temporarily removed options for file uploading support within a chat session. These features will be re-enabled when the issue is fully resolved. We will continue to update this issue as we progress.
May 12, 17:57 CDT
Identified - The issue has been identified and a fix is being implemented.
May 12, 15:09 CDT
Investigating - We are investigating a security warning appearing on Chrome browsers when accessing the Rake app and widget about our storage.googleapis.com cloud storage. We are actively working with Google on this concern.
May 12, 11:04 CDT

About This Site

Welcome to the Rake system status page. We value transparency in our operations because Rake is relied on by thousands of teams for critical workspace collaboration and omnichannel messaging. Our status page is provided to document known issues and estimates to resolve those issues by our team.

Rake User App ? Degraded Performance
90 days ago
99.99 % uptime
Today
Rake Live Chat Widget ? Degraded Performance
90 days ago
99.99 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Integration ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS ? Operational
90 days ago
100.0 % uptime
Today
Rake Console ? Operational
90 days ago
99.99 % uptime
Today
Rake Core Services and Workers ? Operational
90 days ago
99.99 % uptime
Today
Rake Core ? Operational
90 days ago
99.99 % uptime
Today
Login, Authentication, Permissions Service ? Operational
90 days ago
100.0 % uptime
Today
Database ? Operational
90 days ago
100.0 % uptime
Today
Rake Admin Service ? Operational
90 days ago
100.0 % uptime
Today
Event Notifications Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Event Trigger Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Documentation Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Outbound Webhook Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Chat Widget Service ? Operational
90 days ago
100.0 % uptime
Today
Rake User App Service ? Operational
90 days ago
100.0 % uptime
Today
Rake Statistics Service ? Operational
90 days ago
100.0 % uptime
Today
Rake User App Worker ? Operational
90 days ago
100.0 % uptime
Today
Rake Developers API Operational
90 days ago
99.99 % uptime
Today
3rd Party Services ? Degraded Performance
Google Cloud Platform Google App Engine ? Operational
Google Cloud Platform Google Compute Engine ? Operational
Twilio SMS Long Code, North America Under Maintenance
Twilio SMS Toll-Free, North America Under Maintenance
Twilio SMS Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 24, 2021

No incidents reported today.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.